OverlandCare service uplift part numbers/pricing are only valid when purchased within 90 days of the initial hardware purchase. OverlandCare service extension part numbers/pricing are valid when purchased 90 days after the initial hardware purchase. If a product warranty has expired for more than 30 days then a health check must be performed before a warranty extension can be purchased.
- Bronze: 9x5 telephone support; advanced parts replacement with 2 business day delivery
- Silver: 9x5 telephone support; next business day onsite (FRUs); advanced replacement of CRUs
- Gold: 7x24 telephone support: next business day onsite (FRUs & CRUs)
- Platinum: 7x24 telephone support; 24x7x365 onsite with 4-hour response
- General Information
- Manufacturer
- Overland Storage
- Manufacturer Website Address
- http://www.overlandstorage.com
- Brand Name
- Overland
- Service Name
- OverlandCare Platinum - Extended Warranty
- Product Type
- Warranty
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic
- Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 24x7x4 Hour
- Service Details
- Covered Configurations: base module + up to 6 drives
- Provided Support
- Parts Replacement
- Repair
- Phone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Remote Diagnosis
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
- Overland Storage NEOxl 80 Base (support coverage includes: base module + up to 6 drives)
- Pricing Type
- Must be purchased within 90 days of the product purchase