OverlandCare service uplift part numbers/pricing are only valid when purchased within 90 days of the initial hardware purchase. OverlandCare service extension part numbers/pricing are valid when purchased 90 days after the initial hardware purchase. If a product warranty has expired for more than 30 days then a health check must be performed before a warranty extension can be purchased.
- Bronze: 9x5 telephone support; advanced parts replacement with 2 business day delivery
- Silver: 9x5 telephone support; next business day onsite (FRUs); advanced replacement of CRUs
- Gold: 7x24 telephone support: next business day onsite (FRUs & CRUs)
- Platinum: 7x24 telephone support; 24x7x365 onsite with 4-hour response
- General Information
- Manufacturer
- Overland Storage
- Manufacturer Website Address
- http://www.overlandstorage.com
- Brand Name
- Overland
- Service Name
- OverlandCare Installation - Extended Warranty
- Product Type
- Warranty
- Service Information
- Service Main Type
- Installation
- Service Sub Type
- Physical
- Service Description
- 9x5x24 Hour
- Service Details
- Mechanical Facility
- Basic Product Functionality
- Interface Configuration
- Drive Attachment Verification
- Library Attachment Verification
- Customer Acceptance
- Service Availability
- 9 x 5
- Service Response Time
- 24 Hour
- Service Location
- On-site
- Product Supported
- Overland Storage NEOs StorageLoader, T24, NEOXL40 and XL80 (base or expansion module;includes installation of drives ordered with the library)
(Includes installation of drives ordered with the library)