Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com
- Brand Name
- Cisco
- Service Name
- SMARTnet - Extended Service
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic
- Service Characteristic
- Parts
- Service Description
- 24x7x4 Hour
- Service Details
- SMARTnet 24x7x4:
Advance Replacement parts on a Four-Hour Response basis twenty-four (24) hours per day, seven (7) days per week, including Cisco-observed holidays.
- Provided Support
- Hardware Maintenance
- Parts Replacement
- Software Upgrade
- Software Update
- Diagnosis
- Phone Support
- Web Knowledge Base Access
- Service Availability
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Phone Support
- Service Response Time
- 4 Hour - Hardware Replacement
- Service Duration
- 1 Year
- Product Supported
- Cisco Catalyst 2960-XR 48 GigE PoE 370W, 2 x 10G SFP+, IP Lite : WS-C2960XR-48LPD-I